Ten Customer Service Skills Employers Look out For Part 1
A career in Customer Service can be quite rewarding if you go into it with the right attitude and skills. If you’re looking forward to
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Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
Teach Your Staff How to Listen Actively
Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without giving
Continue readingEmpathy and Its Role in Complaints Resolution
Empathy is very important in the business of rendering services, we don’t live in a perfect society, things would go wrong at some point or
Continue readingDrawing The Line Between Doable And Outrageous Customer Requests
While it is essential to go above and beyond our call of duty to provide positive and exceptional Customer experience, it important to also note
Continue readingHow to Handle The Very Upset Customer
If you have a job in service industry, it is almost inevitable that you’ll encounter a disgruntled customer who is very unhappy about the product
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