Customer Service articles, tips & best practices for Managers Professionals

Apps Can Deliver Customer Satisfaction

Posted on March 29, 2016May 17, 2023 by Kelechi Okeke

Apps give service companies the opportunity to get valuable mobile real estate – that limited space every device user has on their phone or tablet. Once downloaded, good design and strategic interaction can strengthen the connection between customers and a company. Next time a customer needs a service, the company with the app is already on their mind.

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Employee Engagement & Customer Satisfaction

Posted on March 27, 2016April 24, 2024 by Kelechi Okeke

It’s no news that Happy Employees = Happy Customers. Employees and customers are closely linked; as what one does affects the other. Rude, aggressive customers will cause

Six Basic Skills Every Call Center Service Representative Should Have

Posted on March 24, 2016May 17, 2023 by Kelechi Okeke

If you are a call center representative, you’ll at some point find yourself assuming the roles of a company representative, marketer, solutions expert or counselor –

The Power Of a Simple Smile

Posted on March 22, 2016March 15, 2023 by Kelechi Okeke

Great Customer Service always starts with a smile, and with good reason. In business it is important that to every customer you meet, your facial

Asking The Right Questions, In the Right Way

Posted on March 21, 2016May 17, 2023 by Kelechi Okeke

In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your

Category: Customer Service

Apps Can Deliver Customer Satisfaction

Employee Engagement & Customer Satisfaction

Six Basic Skills Every Call Center Service Representative Should Have

The Power Of a Simple Smile

Asking The Right Questions, In the Right Way

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