Category: Customer Service

Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service

Infographic: Emotional Intelligence and You

Posted on April 16, 2016May 17, 2023 by Kelechi Okeke

Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more

Developing a Customer Service Vision

Posted on April 14, 2016July 4, 2020 by Kelechi Okeke

When you don’t know where you are going, it is really hard to get there. Delivering exceptional customer service starts with defining a clear and

Customers Are People, Not Numbers – Shep Hyken

Posted on April 12, 2016May 17, 2023 by Kelechi Okeke

Alot of times service reps treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see