How To Reduce Burnout In a Call Center
Call centres are high-pressure environments, you have to deal with customers rude or nice, you also have to bear in mind that your calls are
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
Are The ‘Nice’ Customers Ruining Your Business?
Most business owners have a puzzled look on their faces whenever I throw this question at them. They wonder how Nice customers can possibly ruin
Continue readingLessons From The Oldest Written Customer Complaint
The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
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Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
Continue readingThe Results of Poor Service Standards
An organization that has poor customer service standards runs the risk of losing out to competition. The effect usually takes years before it begins to manifest,
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