Infographic: Developing Empathy
Empathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
3 Things To Avoid If A Customer Leaves A Negative Review On Social Media
Social media has evolved from being mostly a marketing platform to very quickly becoming adopted as a contact channel customers can use to get in touch
Continue readingHow to Succeed with Omnichannel Customer Service – Alex Bloom
When today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or
Continue readingHow to Improve Customer Loyalty – Bob Thompson
In this episode of Amazing Business Radio Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his
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Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
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