The History of CRM (Infographic)
Customer Relationship Management (CRM) is the process of managing an organization’s interaction with its customers and prospects by using strategies, processes & technology to organize,
Continue reading
Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
Success Tips In A Customer Service Career Part 2
This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part
Continue readingSuccess Tips In A Customer Service Career Part 1
A customer service career is an interesting, challenging and rewarding one. The duties of customer service professionals will vary from company to company, but most of the time
Continue readingIs It Easy For Your Customers To Complain?
This video below is from CBC’s investigative consumer program (marketplace). They pranked customers in a fashion store, by assigning them an actor who played the role of an
Continue readingTips On How To Improve Empathy
The ability to recognize and understand emotion in other people is important in building & sustaining relationships in business and interpersonal relationships. A brand’s opportunity to
Continue reading