Why You Should Follow Up On Customer Complaints
Customer complaints are very valuable for the growth & improvement of any company, these complaints help businesses identify problems with employees, products or processes and
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
5 Important Customer Service Trends In 2017 [Infographic]
A study by NewVoiceMedia revealed that companies lose more than $62 billion due to poor customer service. Customer service & CX are now very critical
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14 Signs That You Love Customer Service Too Much
For you customer service isn’t just a career, it’s a way of life. Hell, you love customers more than a lot of people in your
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Listening With Your Eyes
Communication is a staple component of customer service and the eyes are a necessary tool for translating and analyzing body language signals that enhance communication
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Social Media Etiquette For Customer Service
Thanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now
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