The Best Way to Achieve Customer Focus – Jeff Toister
Everyone wants a customer-focused team. Imagine a group of employees who are so obsessed with customer service that they work hard to solve problems, give
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
When it Comes to Customer Service, Be a Leader – Shep Hyken
This week we are sharing a guest blog from New York Times bestselling business author & customer service expert – Shep Hyken! Shep illustrates what
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Why Live Chat Is A Viable Customer Service Channel
There are plenty of ways that the internet has revolutionized doing business. It has changed the way businesses recruit best-fit candidates, thanks to online job
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Why You Should Invest In CRM
You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced that
Continue readingFun Customer Service Quiz – Which Customer Service Hero Are You?
In every customer service team, everyone has their unique strengths and capabilities that enable the whole team to deliver great service to the customer. This
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