3 Big Differences Between Sympathy and Empathy You Should Know
People often confuse the words empathy & sympathy to mean the same thing. Although they are frequently used in similar contexts to describe the nature
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
The Four Secrets Of A Winning Culture – Tal Shnall
A winning culture doesn’t happen by accident. Although many leaders are very intentional about creating a better culture for their team and their organization, few
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7 Important Tips For Creating Awesome Customer Surveys
Customer surveys are a great tool to determine how customers feel about a brand & its products or services, but designing a survey that customers
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Hilarious Call Center Recording – Computer Problem
In customer service, the importance of listening actively to customers is often understated. When service reps fail to pay attention to what customers are trying to
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Basic Listening Skills Quiz
A lot of people believe they are good listeners yet they hardly know the difference between hearing and listening. The ability to listen actively is
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