6 Steps To Smiling More [Slideshow]
Smiling is an expression denoting pleasure, sociability, happiness, or amusement. when communicating with others, the simple act of smiling can influence the interaction in a
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
3 Important Reasons To Avoid Chewing Gum At Work
Is it acceptable to chew gum at work? It is not uncommon to encounter debates on this topic in the workplace. A lot of people
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What Happened To Customer Service? And How To Fix It – Tal Shnall
How do you feel after a phone call you’ve recently made to a customer service representative? How do you feel when you had unsatisfactory experience
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The Evolution of ChatBots – All You Need To Know [Infographic]
A chatbot is a computer program that conducts a conversation using rules and Artificial Intelligence to simulate a human-like interaction with users. Chatbots are used
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Free Service Recovery Quiz For Professionals
A service failure occurs when a brand fails to meet a customer’s expectation. When this happens, the customer’s chances of defecting to competition increases. Successful
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