Category: Customer Service

For you to have joy and satisfaction in your career, and not disease and fatigue, it is necessary to know how to properly organize your

1000 American Consumers were asked if they would rather clean a toilet or contact customer service via an Interactive Voice Response (IVR) system in a

Although a late realization, the banking ecosystem has finally realized that they can no longer ignore the millennial customers. Popular perception about millennials is that

The ability to interpret body language is a skill everyone should have regardless of gender, job role or age. Body language plays a critical role