Category: Customer Service

Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service

Create Consistency for Your Customers – Shep Hyken

Posted on June 15, 2018July 4, 2020 by Kelechi Okeke

Ensuring consistency in the customer’s experience across all touchpoints will provide your business with the necessary credibility needed to foster and build long-term relationships with

Customer Service Starts At The Top – Tal Shnall

Posted on June 6, 2018January 10, 2024 by Kelechi Okeke

Creating a customer-focused culture is a priority for most leaders. Some are very intentional about it while they relentlessly work toward improving the customer experience

The Customer Journey – Analytics For Every Step

Posted on May 30, 2018July 4, 2020 by Kelechi Okeke

Your customer isn’t just your customer when they’ve signed a contract to buy a product or service. Your customer begins being your customer when they

Japanese Customer Service Story – Sakura Tea

Posted on May 24, 2018October 11, 2018 by Kelechi Okeke

Japan is renowned for its impeccable customer service which has become a standard in almost every industry in the country. Businesses both large and small,

Category: Customer Service

Create Consistency for Your Customers – Shep Hyken

Customer Service Starts At The Top – Tal Shnall

The Customer Journey – Analytics For Every Step

Japanese Customer Service Story – Sakura Tea

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