6 Tips On Managing Customer Expectations [Slideshow]
From the moment customers become aware of a brand and its products or services, they begin to anticipate a set of behaviours or actions from
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
Do Your Employees Care More About Policy or Customers?
Company policies are often created for good reasons, but sometimes these policies get in the way of delivering or receiving a great customer experience. Can
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10 Online Courses That Will Boost Your Customer Service Career In 2019
Graduating from school and getting a job can create the impression that any sort of learning is over. You got the job and you were
Continue reading6 Ways To Reduce Lines & Wait Time During The Holidays [Infographic]
Waiting in long queues is an experience most people do not look forward to whether it’s in person, online or on the phone. The more
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Customer Service Story – Warby Parker
In most organizations, employees will turn a blind eye to anything relating to customers or work as soon as they’re out of the office and
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