Is Customer Service Getting Worse? – Shep Hyken
Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service “bar” is raised by great companies
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
9 Important Do’s and Don’ts of Social Customer Service You Should Know – Amanda Peterson
Since the transition into the digital age, customer service agents have been forced to adjust to new forms of communication and expectations. Part of the
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12 Simple Ways to Show Your Customers You Value Them
Your business exists because of customers. They are the most important part of any business. If your customers do not feel valued or appreciated, they
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A Practical Guide On How To Win Customers With Empathy
Solving a customer’s problem is an integral part of customer service, but when it comes to customer satisfaction, fixing the problem is never enough. This
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Why We Need More Emotionally Intelligent Leaders – Tal Shnall
At a recent seminar, I covered the topic of social competence of emotional intelligence. The social competence of leadership demonstrates that the leader has empathy
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