Could Distraction Be Costing Your Company Dearly? – Jeff Toister
The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
7 Important Steps To Understanding Your Customers’ Journey
Before any business can satisfy customers’ needs or exceed their expectations, good knowledge of what the customers truly want is needed. This entails having an
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7 Surprisingly Simple Ways To Wow Your Customers [Slideshow]
Without customers, you have no business. That’s common sense, but it is not enough to have customers, you need to earn their loyalty. Today’s customer
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Measuring Call Centre Performance – 8 Metrics You Should Track
The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses.
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Walking In The Customer’s Shoes – Really
We have all heard the phrase “walk in the customer’s shoes”, but what does it mean to really do this? Let me give my thoughts
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