Paying Attention to Service Pays Off – John Tschohl
The newsletter Quality Assurance Report states that only when a company knows exactly what kind of service its customers expect, delivers on those expectations 100 percent
Continue reading
Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
Why Sexual Harassment is a Customer Service Issue – Jeff Toister
Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made
Continue reading
8 Tips for Writing Great Customer Service Emails – Aimee Laurence
Even though as a business you might send hundreds of customer service emails every day, for every customer that’s the one email they’ll receive from
Continue reading
Bad Service Nullifies Advertising – John Tschohl
The American Management Association found that successful companies spend about 20 percent more money on personnel, including on personnel training, than unsuccessful companies do. The
Continue reading
Empowerment… Never Use “No” – John Tschohl
“As we look ahead into the next century, leaders will be those who empower others”. —Bill Gates A company’s success lies in empowered employees. It
Continue reading