13 Advanced Strategies For Retaining More Customers
The average customer today is constantly being harrassed by offers of products and services from different brands both online and offline. As a result of
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
The Magic in Service Recovery – John Tschohl
It’s simple and not many companies practice the magic of Service Recovery. The magic in service recovery occurs when a frontline employee solves a customer’s
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Is Your Social Media Customer Service Helping or Hurting Your Customer Experience – Justin Osborne
Customer service is getting harder and more complex year after year. As the number of communication channels keeps growing steadily, businesses have to stay alert
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How The Fourth Industrial Revolution Is Influencing Customer Service
The world has gone through several industrial revolutions starting with the first industrial revolution in the 1700s which ushered in mechanical production and steam power,
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Understanding The Value Of (And Increasing The Volume Of) Customer Reviews – Ellie Coverdale
So much of contemporary business is conducted on the internet. It’s a reality of the 21st century that the internet is a key resource for
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