4 Best Practices for Answering Phones at Law Firms
When you own your own law firm, you may have to be your own secretary for a while until you can build up a client
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Category: Customer Service
Customer Service articles, tips & best practices for Professionals to improve and deliver epic customer service
How To Run A Virtual Call Center That Doesn’t Compromise Exceptional Customer Service
A virtual call center is like any other call center except, rather than sitting under a single roof, the agents work remotely through a digital
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Gmail as a Help Desk: Does It Kill Your Customer Service?
Customer support and relationship matter for every company. Some businesses use Gmail as a help desk while others turn to more advanced software to deal
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Bridging the Intercultural Gap in Customer Communication
In just a few decades, our world has come to rely more heavily on global trade and the shared marketplace that exists on the internet.
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6 Do’s and Don’ts for a successful customer lifecycle management
For any business to stay ahead in the competition, the need to create a delightful customer lifecycle journey cannot be underestimated. Brands have to gather
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