Giving Customers An Extraordinary Experience
It is no longer news that the customer’s experience is the new marketing strategy, give them a great experience and they will come back with
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Find the latest tips, reports and topics on Customer Experience to improve CX in business
Personalization Is an Important Aspect of Online Customer Experience
No doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
Continue readingFour Ways Virtual Reality Could Change Banking Experience
The popularity of Virtual Reality (VR) is growing, and this is largely attributed to the fact that millennials are coming of age. The millennials have
Continue readingExceptional Customer Service Story – Southwest Airlines
Customer service is hard, yet it is rewarding. But sometimes it can be difficult to go above and beyond to deliver great service to customers. This
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Highlights From The Global State of Customer Experience 2016 Report
The Global State of Customer Experience 2016 by CX Network in partnership with Forrester & CRM Xchange has been published. Below are 3 interesting highlights
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