Highlights From The Global State of Customer Experience 2018 Report
The 2018 Global State of Customer Experience by the CX Network has been published. This year’s edition saw nearly 300 responses from the CX community,
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Category: Customer Experience
Find the latest tips, reports and topics on Customer Experience to improve CX in business
106 Fascinating Voice Search Facts & Stats [Infographic]
From the moment personal computers became available, people had the desire to talk to them. This desire was made even more popular by Hollywood Sci-fi
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Understanding Voice of the Customer (VoC) Technology & Its Key Features – Kimberly Holbrook
As Customer Experience (CX) and Voice of the Customer (VoC) programs continue to grow as segments in the B2B space, technology plays an integral role
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Understand Your Customer Base With Behavioral Segmentation [Infographic]
Why do customers buy your products? The reasons, as you know, are multi-layered and varied and depend on a host of circumstances. Sometimes it’s convenience—there’s
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Improve Customer Loyalty – 12 Customer Retention Strategies You Should Try
Customers are the most important part of any business. Without them, there would be no business! This drives a lot of businesses to focus so
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