Highlights From The Global State of Customer Experience 2019 Report
The 2019 Global State of Customer Experience report by the CX Network has been published. This year’s edition saw over 220 responses from CX practitioners
Continue reading
Category: Customer Experience
Find the latest tips, reports and topics on Customer Experience to improve CX in business
How Amazon Perfected Online Delivery
Amazon is a pioneer in the online retail industry. Since it was founded in 2004, it has set the standard for online deliveries. It’s currently
Continue reading
Top 7 Innovations in Online Customer Experience
Digital technologies today evolve faster than we can adapt. If you consider this to be a huge hassle for your business, take a breather to
Continue reading
Lessons From The Interesting Success Story Of Amazon –
The other day, I was attending a class for a diploma in Human Resource Management. The facilitator was teaching us about motivational theories and their
Continue reading
Understanding The Peak–end Rule & How It Affects Customer Experience
Did you know that customers are very likely to form biased memories of their experience with your business? It is what your customers remember about
Continue reading