How to Align Your Business Technology With Customer Satisfaction
What do my customers want? Even the savviest of business leaders continue to ask themselves this question. Today’s companies know they’re in the customer experience
Continue reading
Category: Customer Experience
Find the latest tips, reports and topics on Customer Experience to improve CX in business
How Analytics Shifts the Customer Service Game
No modern customer experience strategy is complete without analytics. Leveraging the insights you gather from historical data and current customer records is the best way—if
Continue reading
13 Advanced Strategies For Retaining More Customers
The average customer today is constantly being harrassed by offers of products and services from different brands both online and offline. As a result of
Continue reading
How Uber and Airbnb Attracted Their First 1,000 Customers – Justin Osborne
New emerging businesses often times struggle to find their first set of customers, especially in a shared community and network such as ours (that launches
Continue reading
The Power of Online Reputation for Brands
In today’s online world, perception is everything. A brand’s reputation can make or break its ability to attract new customers, retain existing ones, and stay
Continue reading