Category: Customer Experience

Find the latest tips, reports and topics on Customer Experience to improve CX in business

5 Methods For Getting Customer Feedback In 2021

Posted on December 24, 2020December 24, 2020 by Kelechi Okeke

The COVID19 pandemic ushered in significant changes in both consumer behaviour and business operations. As the world grapples to overcome the pandemic, consumer behaviour is

How To Get Customers Back into Your Store When The Pandemic is Over

Posted on November 25, 2020September 16, 2021 by Dominic Beaulieu

As the world continues to grapple with multiple impacts of the COVID_19 pandemic, the dramatic change in spending habits and furloughing of the retail trade

5 Major Reasons You Should Map The Customer Journey

Posted on November 20, 2020November 19, 2020 by Kelechi Okeke

Today before any business can satisfy its customer needs or even exceed their expectations, good knowledge of what the customers truly want is required. This