Why Brands Need to Drill into Data to Cure Customer Loyalty Decay
Have you walked into a mall lately? If so, you have probably seen a staggering sight, as every other storefront is blackened with an absence
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Category: Customer Experience
Find the latest tips, reports and topics on Customer Experience to improve CX in business
Four Ways Brands Use Data To Extract Consumer Insights
Nowadays, it is necessary to understand your customer wants to be successful in the competitive business landscape. By listening to your customers’ views, you can
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Three Pitfalls in Collecting Consumer Insights and How to Avoid Them
Consumer insights are an efficient way to transform user-generated content into actionable insights. This data can transform business strategy, marketing, product innovation, and customer service.
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From PaperCare to Coffee makers – Why Consumer Insights Research Is Going to Dominate 2021
The year 2020 has been dominated by the COVID-19 pandemic. This development has changed the way people around the world do business and shop. Although
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Best Practices To Improve Customer Loyalty in 2021
As consumers and businesses adjust to the impact of the COVID-19 pandemic which changed the way we live our lives and conduct business, it is
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