The Rise of ‘Phygital’ and its Impact on E-Commerce
As the world is gradually transforming from physical to digital, it has become essential for e-commerce brands to enhance their shopping experience. This has now
Continue reading
Author: Sukhdev Singh
Digital Marketing Manager at Maxicus - A Business process outsourcing Service provider. Maxicus provide multiple business solutions like customer lifecycle management, Back office support, Tech Support, Image annotation and Virtual Shopping Experience.
Business Process Outsourcing: Building A Better Workflow Management
Outsourcing non-core processes to third-party specialists have provided immense value to businesses of all sizes. According to a study by Grand View Research, the global
Continue reading
The Paradigm Shift from E-commerce to V-commerce
There is no doubt that e-commerce has transformed the way we shop. But, as we move into the next phase of the digital age, we
Continue reading
What is Omnichannel Customer Service and Why Does It Matter?
The customer is king. This sentence has been oft-quoted in the business world. And, its significance has only increased with time. Today, if your business
Continue reading
7 Ways to Create a Great Customer Experience Strategy
Customer experience can be understood as the sum total of all interactions that a customer has with your business. The action plan devised to achieve
Continue reading