Asking The Right Questions, In the Right Way
In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your
Continue readingAuthor: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.
20 Critical Customer Service Skills All Sales Reps Should Master
“To keep a customer demands as much skill as to win one.” -American proverb
Customer service is essential to every business. Not only does keeping your Customers happy help ensure they continue their relationship with your company, it also attracts new business.
Sourced through Scoop.it from: blog.hubspot.com
Customer service has gone beyond being a department to being a core responsibility of every brand employee, especially those who interact with Customers.
These are 20 skills should master to super charge your Custormer Service career
Continue readingThe Futuristic Customer Experience is Here
As our achievements in technology advance, companies will find a way to leverage on these advances to give more value to the products and services
Continue readingWhy Should I Delight my Customers?
Customer Service is what almost every forward-thinking institution/brand renders to their clients at their various contact points – the smile, the courtesy, respect, empathy and
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What Millennials Expect from Their Banks
However good your product or service is, the truth is that no-one will buy it if they don’t want it or believe they don’t need
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