Six Customer Service Mistakes
Customer service has become a key driver of customer retention and loyalty as it’s been proven to create more profitable business results. Organizations with foresight
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
Passive Aggressive Behavior in Customer Service
Passive-aggressive behaviour is one of the most destructive cancers to an organizational culture that ends up killing a great company, the self-esteem of the individuals
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How To Turn An Angry Customer To An Advocate
It doesn’t matter how great your service or products are, and in reality, not all Customers will love you or be satisfied. In fact, many
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Customer Service Story – Tire Rack
This story was shared on Reddit and shows what sort of Customer perception is created when senior management drives service & goes the extra mile.
Continue readingApps Can Deliver Customer Satisfaction
Apps give service companies the opportunity to get valuable mobile real estate – that limited space every device user has on their phone or tablet. Once downloaded, good design and strategic interaction can strengthen the connection between customers and a company. Next time a customer needs a service, the company with the app is already on their mind.
Sourced through Scoop.it from: blogs.adobe.com
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See on Scoop.it – Customer Service
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