Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
Brand Consistency Is Important For Customer Loyalty
People buy from brands they know and trust. If your business were to be a person, the brand would be its character (what people know it
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5 Ways Your Business Will Benefit From Chatbots
A chatbot is a program that can have a conversation with a person using rules and AI to simulate a human-like interaction with users. Put
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The Apple Guide To Recruiting The Right People
One of my favourite Walt Disney quotes says “You can dream, design and build the most wonderful place in the world, but it requires people
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8 Signs of Unengaged Service Employees To Watch Out For
Customer service is a tedious career, your customer service team have to absorb a lot of negative energy and also act friendly while taking the
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