3 Important Reasons To Avoid Chewing Gum At Work
Is it acceptable to chew gum at work? It is not uncommon to encounter debates on this topic in the workplace. A lot of people
Continue reading
Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
What Happened To Customer Service? And How To Fix It – Tal Shnall
How do you feel after a phone call you’ve recently made to a customer service representative? How do you feel when you had unsatisfactory experience
Continue reading
4 Intriguing Insights From The 2017 Genesys State of Customer Experience Report
The recently released 2017 Genesys State of Customer Experience report contains a number of very intriguing insights on how consumers prefer to interact with businesses,
Continue reading
The Evolution of ChatBots – All You Need To Know [Infographic]
A chatbot is a computer program that conducts a conversation using rules and Artificial Intelligence to simulate a human-like interaction with users. Chatbots are used
Continue reading
Free Service Recovery Quiz For Professionals
A service failure occurs when a brand fails to meet a customer’s expectation. When this happens, the customer’s chances of defecting to competition increases. Successful
Continue reading