The customers’ experience has become the new marketing strategy. How your customers feel after interacting with the different touchpoints your business has will go a long
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We’ve all heard those cringe-worthy stories of awful customer service. Sometimes they’re a good example of one employee who didn’t do the right thing, no
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Social media is fairly new in the society, but we can argue that it is here to stay. Social media platforms have gradually found their
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Every customer deserves the best experience from the businesses they patronize. In the past decade, Apple has made a science out of customer service. You
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Every day in the United States and around the globe, there are new businesses opened and failed businesses that close. What is that elusive quality
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