Customer Service Story – Hilton Hotel’s Point Break
Delighting customers does not have to be expensive, just doing the little things has the potential to yield bigger positive results. The following customer service
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
25+ Awesome Ideas For Celebrating Customer Service Week
Every year, the first week in October is set aside for the Customer Service Week celebration – an international event devoted to recognizing the importance of
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Be Proactive! It’s Good For Business
Being proactive entails acting and thinking ahead of anticipated events. In customer service being proactive means that you anticipate challenges customers might have, and working
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6 Tech Advances That Will Enhance Customer Experience
In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives and
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Customer Service Story – The Forgotten Bag
This airline customer service story shows the importance of communication in the event of a service failure. What could have been a horrible customer experience
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