6 Ways To Reduce Lines & Wait Time During The Holidays [Infographic]
Waiting in long queues is an experience most people do not look forward to whether it’s in person, online or on the phone. The more
Continue readingAuthor: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
Customer Service Story – Warby Parker
In most organizations, employees will turn a blind eye to anything relating to customers or work as soon as they’re out of the office and
Continue reading
Highlights From The Global State of Customer Experience 2018 Report
The 2018 Global State of Customer Experience by the CX Network has been published. This year’s edition saw nearly 300 responses from the CX community,
Continue reading
106 Fascinating Voice Search Facts & Stats [Infographic]
From the moment personal computers became available, people had the desire to talk to them. This desire was made even more popular by Hollywood Sci-fi
Continue reading
Understanding Voice of the Customer (VoC) Technology & Its Key Features – Kimberly Holbrook
As Customer Experience (CX) and Voice of the Customer (VoC) programs continue to grow as segments in the B2B space, technology plays an integral role
Continue reading