A Practical Guide On How To Win Customers With Empathy
Solving a customer’s problem is an integral part of customer service, but when it comes to customer satisfaction, fixing the problem is never enough. This
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
Why We Need More Emotionally Intelligent Leaders – Tal Shnall
At a recent seminar, I covered the topic of social competence of emotional intelligence. The social competence of leadership demonstrates that the leader has empathy
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6 Tips On Managing Customer Expectations [Slideshow]
From the moment customers become aware of a brand and its products or services, they begin to anticipate a set of behaviours or actions from
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Do Your Employees Care More About Policy or Customers?
Company policies are often created for good reasons, but sometimes these policies get in the way of delivering or receiving a great customer experience. Can
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10 Online Courses That Will Boost Your Customer Service Career In 2019
Graduating from school and getting a job can create the impression that any sort of learning is over. You got the job and you were
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