Understanding The Peak–end Rule & How It Affects Customer Experience
Did you know that customers are very likely to form biased memories of their experience with your business? It is what your customers remember about
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.
Is Customer Service Getting Worse? – Shep Hyken
Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service “bar” is raised by great companies
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9 Important Do’s and Don’ts of Social Customer Service You Should Know – Amanda Peterson
Since the transition into the digital age, customer service agents have been forced to adjust to new forms of communication and expectations. Part of the
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Customer Service Story – Burger King
There are various factors that lead to customer service stories that go viral. One striking factor that easily stands out among such stories is that
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12 Simple Ways to Show Your Customers You Value Them
Your business exists because of customers. They are the most important part of any business. If your customers do not feel valued or appreciated, they
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