Customer Service Story – Jet Blue Airlines
One very important ingredient for a great customer service story is an employee who does something for a customer, not because they had to, but
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
Interview with Jeff Yasuda – Enhancing Customer Experience With Music
Different genres of music have varying effects on mood, and this can be powerful in shaping the customer’s experience. Music can be used to engage,
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Measuring Customer Satisfaction Without Surveys [Infographic]
Have you ever been upset about an interaction you’ve had with a company? It probably happens with more frequency than many of us would like
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Highlights From The Global State of Customer Experience 2019 Report
The 2019 Global State of Customer Experience report by the CX Network has been published. This year’s edition saw over 220 responses from CX practitioners
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6 More Customer Service Myths
In the customer service industry, it’s sometimes difficult to differentiate between fact and myth. The industry is evolving so fast that the various players in
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