Do You Need To Monitor Your Remote Employees?
Many businesses and families alike have found themselves at home for days on end due to the COVID-19 pandemic. Businesses have sent most of their
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
Uber Customer Service Story
Whenever you request for an Uber on your phone, you have no idea what to expect, most people make their judgement using details on the
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How to Align Your Business Technology With Customer Satisfaction
What do my customers want? Even the savviest of business leaders continue to ask themselves this question. Today’s companies know they’re in the customer experience
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How Analytics Shifts the Customer Service Game
No modern customer experience strategy is complete without analytics. Leveraging the insights you gather from historical data and current customer records is the best way—if
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13 Advanced Strategies For Retaining More Customers
The average customer today is constantly being harrassed by offers of products and services from different brands both online and offline. As a result of
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