How AI Is Changing CX – 12 Statistics To Know
Across all industries, artificial intelligence is completely changing how businesses operate. From generative AI and chatbots to using AI to boost profit, artificial intelligence (AI)
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Author: Kelechi Okeke
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
The Top 10 Remote Customer Service Job Websites That Hire
With the extensive availability of internet services globally and significant growth in affordable personal computers and laptops, many companies are hiring remote customer service professionals
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Are Your Customers Truly Satisfied?
A few days back, I came across this interesting meme. While I found it hilarious, It reminded me of an experience working with an organization
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A Guide to Privacy-First CX Strategy
Safeguarding customer data and privacy has evolved into a pivotal component of success in the realm of Customer Experience (CX), significantly shaping the overall experience
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Maintaining Professionalism in High-Stress Customer Interactions
In customer service, maintaining professionalism in high-stress customer interactions is not just a desirable trait; it’s a critical component of success. As the frontline representatives
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