Paying Attention to Service Pays Off – John Tschohl
The newsletter Quality Assurance Report states that only when a company knows exactly what kind of service its customers expect, delivers on those expectations 100 percent
Continue reading
Author: John Tschohl
John Tschohl recognized as a “guru of customer service” and a professional speaker, trainer, and consultant. He is the President and founder of Service Quality Institute (the global leader in customer service) with operations in over 40 countries. John is a self-made millionaire travelling and speaking more than 50 times each year. He is considered to be one of the foremost authorities on service strategy, success, empowerment and customer service in the world. John’s monthly strategic newsletter is available online at no charge. He can also be reached on Facebook, LinkedIn and Twitter.
Bad Service Nullifies Advertising – John Tschohl
The American Management Association found that successful companies spend about 20 percent more money on personnel, including on personnel training, than unsuccessful companies do. The
Continue reading
Empowerment… Never Use “No” – John Tschohl
“As we look ahead into the next century, leaders will be those who empower others”. —Bill Gates A company’s success lies in empowered employees. It
Continue reading