The Value of Relentless Customer Service in Tough Times
To clarify the value of quality service, I believe that service retains the customers you already have, attracts more customers, and develops a reputation that
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Author: John Tschohl
John Tschohl recognized as a “guru of customer service” and a professional speaker, trainer, and consultant. He is the President and founder of Service Quality Institute (the global leader in customer service) with operations in over 40 countries. John is a self-made millionaire travelling and speaking more than 50 times each year. He is considered to be one of the foremost authorities on service strategy, success, empowerment and customer service in the world. John’s monthly strategic newsletter is available online at no charge. He can also be reached on Facebook, LinkedIn and Twitter.
Navigating the Difficult Times
“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas Edison Life
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Treat Customers like Life-long Partners – John Tschohl
Over the years I have had some real “wow” experiences with businesses. People and employees that have treated me like a VIP every single time
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Leading and Making a Difference – John Tschohl
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest
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The Magic in Service Recovery – John Tschohl
It’s simple and not many companies practice the magic of Service Recovery. The magic in service recovery occurs when a frontline employee solves a customer’s
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