Why Sexual Harassment is a Customer Service Issue – Jeff Toister
Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made
Continue readingBryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made
Continue readingThe bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
Continue reading