Why Sexual Harassment is a Customer Service Issue – Jeff Toister
Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made
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Author: Jeff Toister
Jeff has written three customer service books: The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Service, Customer Service Tip of the Week, and Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service. More than 140,000 people from six continents have taken one of his video-based training courses on LinkedIn Learning.
Could Distraction Be Costing Your Company Dearly? – Jeff Toister
The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
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