Maintaining Quality Control of Remote Customer Service Teams
The customer service team is one of the most important aspects of your company. When people call, these agents solve their issues, provide guidance, and
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Author: Dan Matthews
Dan Matthews is a freelance writer and content consultant who specializes in valuable insights when it comes to digital marketing and technology. If Dan isn't writing, you will find him with a coffee in one hand and searching for new music, on his phone, in the other.
AI Can’t Replace Basic Human Skills Needed In Customer Service
One of the most talked about technologies in the world today is artificial intelligence (AI). A basic definition of AI is systems or machines simulating
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The Importance of Protecting Your Customers’ Data
When it comes to prioritizing customer service, professionalism and positive behaviour are key. In addition to creating a great first impression and ensuring a one-call
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Effective Touches That Make A Difference In Customer Service
Your customers are the lifeblood of your business. When you don’t focus on them, your business suffers. On the other hand, showing your customers that
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3 Ways To Ease Customers’ Concerns On Supply Chain Issues
The concept of supply chain issues is one most people have become familiar with over the last couple of years. Unfortunately for business owners and
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