6 Ways To Reduce Lines & Wait Time During The Holidays [Infographic]
Waiting in long queues is an experience most people do not look forward to whether it’s in person, online or on the phone. The more time customers spend waiting for service, the more diminished their experience becomes.
A study by Gad Allon of the Kellogg School of Management discovered that in the fast food industry, each extra second of wait time reduces the amount that customers are prepared to pay. While an increase in wait time may be hard to avoid during the holiday season, the infographic below highlights 6 ways you can reduce wait times and long lines for customers during the holidays
A long and unpleasant wait can leave customers with a negative impression of your brand, cause them to leave the line or not enter it in the first place and discourage them from coming back entirely.
These tips should provide a strong starting point for analyzing service delivery within your organization and decreasing customer wait times
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