6 Tools That Will Boost Your Productivity

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Nobody is born productive, being a productive individual comes from developing habits and skills which can help you plan and organize better. A productive individual is able to get much more done with less, and In customer service, this will enable you to maximize your efficiency, deliver a better customer experience, and become a valuable team member. Hence the need to boost productivity.

Being productive is not about working like a horse or cutting corners, it’s much more about being able to plan, manage priorities and maximize time. Earlier, I shared a post on 13 Productivity Tips For Customer Service Professionals with expert advice on how to boost productivity. This article discusses 6 apps that can enhance –

  • Team Productivity
  • Task & Time Management
  • Positivity

None of these apps are overly complicated and they can be used both on computers and smartphones. Here are 6 Apps that will boost your productivity.

Team Productivity

1. G-suite by Google

productivity customer service gsuite

G-suite is a set of apps developed by Google including Gmail, Docs, Drive, and Calendar.  These intelligent apps enable cross-collaboration and improve teamwork by connecting people in your company, no matter where in the world they are through Google’s advanced cloud architecture.

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G-suite is a powerful productivity tool for teams and it is packed with a lot of useful features. It comes at a small cost starting at $5 per user per month. You can sign up using this promo code 79RXVU9G63W6AM9 to get 20% off.

Task & Time management

2. Evernote

Evernote is a favourite of mine which I use frequently to note down ideas and important thoughts. Evernote enables you to capture and remember all your ideas, thoughts and images in many different ways, e.g. with voice, notes or images.  You can even record meetings, interviews, speeches, and ideas, create lists, add voice or text attachments and share your files with friends. Evernote also comes with a built-in card and document scanner.

The app offers excellent formatting and organization features that make it one of the best apps for collecting notes. It is available both on mobile and Desktop. Download from Evernote website to get 3 months premium features.

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3. Any.do

productivity customer service anydo

Any.do is an award-winning app which allows you to create reminders, events, to-do lists, notes and more. It will help you manage your daily schedule more effectively.

Its intuitive user interface and innovative features make it very robust. It takes only a couple of minutes to organize your day with the Any.do app. Its Calendars and reminders will help you track events at work or your personal life.

The Any.do Moment encourages you to review your daily tasks first thing in the morning, that way you have better planned days. With Any.do you won’t forget those important tasks, calls or follow-ups.

Sign up for Any.do to balance your work and life. It is available on Apple App & Google Play stores.

4. Focus Booster

Productivity tools customer service focus boost

This app is based on the principles of the Pomodoro technique which is very useful for individuals who procrastinate and feel overwhelmed by tasks.

It is designed to enhance your focus and remove any anxiety you might have with time. The Pomodoro technique is recommended by customer service expert Jeff Toister in this article on Boosting Your Customer Service. Here’s a quick summary on how to use Focus booster –

  1. You pick a task you want to focus on
  2. Set the timer to the desired amount of time you wish to spend on the project
  3. Eliminate distractions (Turn off smartphone notifications)
  4. Focus on the task until the timer goes off
  5. Review the task

Sign up here. Focus Booster is available on Android & IOS devices. If you’d like to use a mechanical Pomodoro timer it’s available on Amazon.

5. myMemorizer

If you normally have a hard time remembering things, myMemorizer is the website for you. It allows you to create a task or reminder and just forget about it.

myMemorizer will do the reminding work by alerting you of all the upcoming tasks and events via e-mails and SMS alerts. You can create events on important dates and subscribe to the shared group. This service is perfect for remembering customer birthdays, anniversaries, wedding days and even client/team meetings, and other important dates.

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Positivity

6. Happify

Being positive is critical in customer service, this application can help you think positively

“As you’ll see, Happify is built upon tracks that will teach you the skills needed to find happiness. Each track is based on scientific research from the brightest neuroscientists and psychologists at Harvard, Stanford, Penn and other top institutions,” co-founder and CEO Tomer Ben-Kiki wrote on Happify’s blog.

After completing an initial survey, Happify will suggest ‘tracks’ that you can pick to boost your happiness and then you are encouraged to complete them in a certain time frame.  The app has several different tracks like; Coping Better with Stress, Building Self Confidence, Finding Motivation, Becoming More Socially Connected, Strengthening Your Friendships and Enjoy Parenting More.

Each track has its own little quizzes, games, and activities which fall under five main categories: Thank, Savor, Aspire, Empathize, and Give.

Visit Happify website. The app is available on Apple App & Google Play stores.

These 6 digital tools are fairly simple and have functionalities that will enable you to improve productivity and enhance your organizational skills.

Do you have a favourite productivity app not listed here? Please tell me about it. Drop a comment below

Kelechi Okeke
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