5 Methods For Getting Customer Feedback In 2021

The COVID19 pandemic ushered in significant changes in both consumer behaviour and business operations. As the world grapples to overcome the pandemic, consumer behaviour is bound to fluctuate until we get to the next normal.

Customer feedback will play a vital role in how well businesses understand the needs and expectations of the evolving consumers, and what steps need to be taken to meet those needs effectively.  

87% of customer experience (CX) professionals stated customer feedback has become more important compared to before COVID-19

2020 CX Signature Research Report

The infographic below highlight 5 methods you should explore to ensure a steady stream of customer feedback for strategic decision making in your organization. 

Companies that will remain relevant and profitable post COVID19 are those that demonstrate the ability to quickly implement changes on their products, services or processes based on customer feedback

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Kelechi Okeke

Founder & Editor-In-Chief at CXService360

Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here. 

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