Most Important Qualities of Customer Service Reps

Anyone who has worked the cash register at a retail location or staffed a company’s help phone line will tell you: Customer service isn’t easy. If there was a one-size-fits-all methodology, everyone would be doing it and no customer would ever have a complaint that escalates.

That’s not the case, however. Most people don’t feel much of anything about customer service, with up to about one-third saying it didn’t even meet their expectations. That may be because people don’t realize understand the unique set of skills that it takes to really excel at customer service. This graphic goes into more depth to help you improve this essential business function.