Amazing Bank Customer Service Story

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It shouldn’t always be stories of bad/horrible customer service that we read about, positive stories from everyday people can do wonders in motivating professionals in the field.


Last week i shared an amazing bank customer service story and i promised to publish any inspiring experiences readers were willing to share. I’m grateful to everyone who sent in brilliant stories of  their experiences from hotels, to airlines to banks. it was a great experience reading real life stories about people who went out of their way to ensure their customers are satisfied and happy.

This story was shared by Joyce Byrd, about her touching experience with her bank. I hope you find it inspiring.

I live in Cumming, GA, and the county is Forsyth and it is the seventh fastest growing county in the United States. There are many people that were born here and have raised their families and lived here all their lives. Then there are many like me that have only lived here twenty nine years are less.

My heart warming story is about my bank. I have banked at several banks in this town but I have been with this bank the last fifteen years. The bank manager is one that stands out and goes above and beyond his job title in Customer Service.

My husband passed away four years ago and because of certain documents that go through the bank, he knew he had passed away. He called me and expressed his condolences and asked was there anything he could do for me . I thanked him and told him no. He said if you ever need us for anything call me. I said ok and thought that was nice.

I got sick and did not go by the. bank for s couple of weeks. I got a call from him and he said Ms Byrd we haven’t seen you at the bank are you ok? I told him just not feeling well. He said can we bring you something are do anything for you. I told him no but I thought how nice of this man to care about a Customer to check on me and offer to help me.

I would never think of changing banks . He shows how much he appreciates my business when you walk in the bank he comes out of his office and calls you by your name and shakes your hand. That personal caring touch he gives makes him stand out in Customer Service

Joyce Byrd 

 

The manager didn’t just do his job, he took it a notch further by making the service more personal, as a result his customer feels valued and appreciated.

See also  8 Unique Uses of Chatbots that Enhance CX

When customers feel that way, they will trust the organization to have their best interests at heart, this leads to loyalty. The stronger the loyal customer base is, the less threat competitors pose. 

Do you have a story about an amazing experience you’ve had? I’d love to hear, Click here to submit

Kelechi Okeke
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