Infographic: Emotional Intelligence and You
Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more widely accepted that this intelligence has great influence on customer satisfaction.
You might be surprised by how much emotional intelligence affects your career, good knowledge of emotional intelligence is what separates the customer service wheat from the chaff. Therefore it is important that as a customer service professional, you know how to read and appropriately respond to customer emotions. Learn more in the infographic below:
University of Maryland Robert H. Smith School of Business
Source: University of Maryland Robert H. Smith School of Business
Founder & Editor-In-Chief at CXService360
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.
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