Three Reasons You Should Love Your Customer Service Career
A career in customer service is very rewarding. Make no mistake about it, customer service can be pretty difficult and challenging, but at the same time – it is a very rewarding career, full of interesting and useful experiences. There are good reasons you should love your customer service career.
Unfortunately, sometimes when I interact with customer service professionals, most seem to dwell too much on the difficult and challenging aspects of the job, forgetting that every career has its pros & cons. As a result, they lose sight of the amazing rewards a career in customer service has to offer. This post isn’t just meant to motivate or inspire, it is also for the purpose of illuminating these often overlooked advantages.
Here are 3 reasons why you should love your customer service career –
#1. You Learn Valuable Soft Skills
In customer service soft skills are very important as they enable you to connect emotionally to customers, satisfying them in a way that leaves lasting positive impressions about your business.
It is vital that as a customer service professional you develop excellent soft skills, these skills make the difference between an average service rep and the rock star, whom all the customers prefer to interact with. A career in customer service will endow you with very important soft skills like:
A career in customer service will endow you with very important soft skills like:
- Empathy
- Patience (self-control)
- Active listening
- Confidence
- Creativity
- Emotional Intelligence
- Teamwork and much more
As you continually make use of these skills while interacting with various customers, resolving their issues, or responding to inquiries, it gradually becomes a part of you. These soft skills play a key role in your relationships both at work and in your personal lives.
Career Resource: Customer Service Resume Objective: Examples + Writing Guide | RG
#2. It Gives You The Opportunity To Make A Difference
A majority of interactions you have with customers will involve you providing some sort of support or assistance to them. You never know how much of a difference these ‘minor’ solutions you provide can make in one customer’s day.
There are numerous stories about customer service reps saving lives. This lays credence to the saying that – heroes come in different assortments and sometimes they can be customer service professionals just like you. Customer service is one career where you mostly focus on how to create great positive experiences for people (while racking up a massive amount of good karma).
#3. Demand for Customer service Reps is high
According to the US bureau of statistics, employment of customer service professionals is projected to grow 10 percent from 2014 to 2024. This is faster than the average growth rate for all other occupations and it indicates a strong demand for customer service representatives. A career in customer service will expose you to a variety of experiences as there is demand in almost every sector of public and private industry, if you are a skilled customer service professional, you can work in any industry or organization as long as they have customers.
Customer service has moved from being an optional service businesses offer, to becoming a very vital aspect of organizations today. With companies increasing their focus on the customer’s experience and satisfaction, there couldn’t be a better time to be in customer service.
What do you love about your customer service career? I’d like to hear, please drop a comment below
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What I like in my job, now for fourteen years, is to make the switch from something negative to a positief experience. Also the changes in Customer contact, by example whatsapp and socialmedia. I like people so I like my job☺
Thank you Jacquelien for sharing this. Customer service gives the opportunity to make a difference, I am personally excited by the changes social media service will usher, as more and more companies adopt it’s platforms as service channels
I like customer service because it has helped me unconsciously become a better person with regards to the soft skills i have acquired in the course of discharging my duties.
Nice one kelechi….
Thank you Maryann! I’m glad you enjoyed the post
Customer service has made me become a better version of myself. It made me realize the importance of being objective, extending patience, and relationship building. The more difficult the situation, the more challenging it is for me because I get to demonstrate my decision making skills and become more rational about things. If one need to learn more, ai encourage them to tey thia job because in customer service you will learn the value of “inconviniencing yourself for the convinience of others.”
Thank you for sharing this Argarindenies, i couldn’t agree more with you. It is those challenges that one encounters in the course of serving people, that enables us grow
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more useful than ever before.
Thank you for your kind words Bill.
I am truly grateful
I’ve been working in customer service dept. since 8 years. In all this period the best satisfaction has been receiving customers’ e- mails thanking me for having done even the impossible to satisfy their requests. This made me realize that this is the job that I want to do, improving every day. To establish with customers also a friendly and not only business relationship is what I like more in my job.
Very interesting article from which drawing inspiration!
Thank you for your comment Elisa.
Customer service is truly a great career !
As much as I love helping people and making them feel good about them selves . customer service its one of the best I can do an insuring that clients or customers are always satisfied . im proud and happy about it.
Thank you for your comment
I like customer service becouse it`s a very dynamic job.I never ever had a day like the other.It is full with challenge and fun.It gives you a huge satisfaction then you got a simple thank you, comming from hart.I stay in that job in the company, just becouse gives me these little daily satisfactions.It `s a challenginng job,got aut from you all noble qualities.Rarely you can use these qualities in every days life or work better, like in customer service.
Thank you for your comment Iren. Customer service is truly rewarding.
I wish you good luck in your career.